Having a scanning issue? Here’s what to do.

March 20, 2013 ambirtechnology

At Ambir, we have full confidence in all of our products. But we know that sometimes, for lack of a better term, stuff happens. That’s why providing top-notch support is one of our highest priorities. Our customer service is U.S.-based, ready to use years of experience to solve your issue, and guaranteed to be friendly.

So what exactly should you do if you have an issue with your Ambir scanner?

You can reach an on-duty Ambir support representative:

Representatives are available Monday through Friday, 7 a.m. to 7 p.m.

While talking to your Ambir support rep, be sure to have the serial number of your scanner available, as you’ll need to provide it. This will be used to confirm the purchase date and warranty status.

A quick side note: Scanners damaged by misuse or negligence aren’t covered by the one-year limited warranty. For more information on your warranty, please click here.

Assuming your scanner is under warranty, the customer support technician will issue you an RMA. An RMA is a Return Merchandise Authorization, and it lets us know why we’re receiving your scanner in the mail. You’ll also receive an email with handy instructions on how to package and ship your scanner safely.

Be sure to ship your scanner within 30 days of receiving your RMA number. If you don’t ship it within approximately one month, you will need to contact Ambir to receive a new number. It’s not a big deal, but it’s an extra step for you.

Please ship your scanner to:

928 North Oaklawn Ave

Elmhurst, IL 60126

C/O RMA Department

After arrival, our product repair technicians will carefully examine your scanner and identify the problem.

Maybe you’re asking yourself, “Who are these ‘product repair technicians’?”

Every Ambir technician has been extensively trained to deal with a range of problems. They have years of experience and the know-how that comes from working with customers from a wide range of industries. You’ll see their expertise firsthand.

After repair or replacement, it will be shipped for free, via UPS Ground, straight back to you. We’ll let you know when it’s on the way with an email. That’s it.

So if you’re having an issue, anything at all, don’t hesitate to call. We’re here to help.

The post Having a scanning issue? Here’s what to do. appeared first on AmbirBlog.

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